Two years ago, we rolled out the Web Help Desk system to replace our Home built SharePoint system in our main office. Although the SharePoint system worked (for he most part) it was not a professional looking or feeling system. Web Help desk brought that to us. However, it was a tough fight. Every time I turned around, the developer of the SharePoint site was pointing out something that Web Help Desk did not do (although, their system would not perform these functions either). The final straw happen to be when the SharePoint System stopped sending emails to the clients or the techs.
We are now upgrading our Web Help Desk to a Global system and are replacing another SharePoint system with Web Help Desk from a different office. Again, I am again facing the developer who does not want to shut down their system. This time, it is not only functionality (which again is things that their previous system never did) but they also want their own version for their users.
Why is it so difficult to get Information Technology. people to change? As Information Technology engineers, we know that technology changes every couple of years. Why hang on to technology that is 5 or 10 years old? Every time I ask this question, I get the same answer. "Because it works" or "If it is not broken, we don't need to fix it". However, that thinking has now limited you to technology that is multiple years old. What is broken is efficiency. If I can perform the same function that was build 5 years ago and I can do it 20% faster, doesn't that mean that it is broken? As Information Technology professionals, we should be embracing new technology, not avoiding it. Wondering what other people think?