Hi, I've recently inherited our Help Desk and in the process I've been exploring WHDs capabilites. One rather annoying thing I've noticed is that our techs have the ability to close a ticket without assigning it to themselves, so I will have to go back and assign these tickets to them later so it doesn't bungle up our reporting.
Frankly, I don't want to do this. Is there a way to set it so that the technician field is required to be filled when a ticket is closed?
Thanks!