Hello Thwack community,
I was wondering if there is a way to go about implementing a one-click ticket creating button for issues on SolarWinds?
Where if an event or alert popped up that needed a ticket created for it, instead of copy/paste all the information over, you would just click the button and the information would transfer to the ticket. Avoiding any human error during the copy/paste.
This would be manually triggered by the user and not automatically triggered whenever an event or alert popped up (so as to avoid tickets being made for events/alerts that didnt require them).
Not sure if this is possible but if so, I'd love to hear your ideas!
Thanks!