Good morning all,
I am having a brain **** at the moment and was hoping someone could supply some information to assist me:
I have set up some Change Advisory Boards in the system and all seems to be working fine except for one small issue.... the system sends out the email to the clients that I have set up for each of the boards (this part works nicely), the client opens the email and presses the voting option (deny - hide, deny show explanation, approve - hide explanation, approve - show explanation). Email opens and the client adds in comments and submits the email
The e-mail is ingested into the WHD system and appears in the ticket that the CAB was raised under, and here is where the issue is
The approvals section does not reflect the votes from the clients
Now if the client used the web page to complete this process all works perfectly
Has anyone got suggestions on what I may be doing wrong
Appreciate all your help in advance
Dave