I am trying to use SWAC as my central location to view and react to active alerts. There are a ton of reasons that this should work but I think because of a few......oversights.... it still can't be used in that capacity.
My NOC needs to be able to see and react to any alert in our environment, however they can't see alerts if they are 1) not acknowledged by the individual or 2) elevated to admin privileges. I don't need 10 admins on this product (not to mention if other groups want to use this) and if they can't see an alert they can't acknowledge it. I, as the administrator can see all alerts, but ack'ing and re-assigning alerts will take a large part of my time and if I want to continue to pay my mortgage I will need to find a better way to handle alerting which is unfortunate because even in these early stages SWAC has so many useful features.
Maybe I am configuring wrong, and if so please correct me, I am begging you to correct me, but is there a way to make alerts assigned to a group visible to the people in that group en masse and to have alerts get routed to multiple groups? if not I will have to open access up for the world to see everything and that doesn't really appeal to me.
Thanks