Last year when we renewed our licenses we upgraded from ver 9 to version 11. I put together a Centralized server which everyone now logs into to use DameWare. However, when I tried to enter the keys into the License Activation program it wouldn't accept them and I had to open a service request to get it resolved so we could use DameWare. Earlier this year I expanded my license count, and again, when I tried to update using the License Activation program it wouldn't accept the keys so I had to open another service request.
I just upgraded to the new Version 11.2 and renewed my licensing again for another year. However, it is not reflecting in either the Server Admin Console or the Activation program. Both still show the license is only valid through the middle of next week and the Admin Console comes up w/ warnings that there is only 7 days left. When I click the "I Already Paid" button in the warning it just opens the web page for me to sign into. I found the License Manager out there and downloaded it. I ran the sync on that and it comes back fine, shows that I'm good through next year. Still not updating in the Admin console. I can enter the keys from my info on the customer portal in the Activation program and at least it shows that it takes them - used to always fail. However, the dates are still showing that my licensing is about to expire.
What am I missing?!! Why isn't it updating the date info for me so I'm not seeing the errors in the Admin console any longer?!