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Connectivity issues, discarding configuration (or configuration is too short)...

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Hi, i'm new to NCM.  i'm trying to download running configs onHP 5500-24G-PoE+-EI  switch and i get this message: Connectivity issues, discarding configuration (or configuration is too short)... I can login manually, and do display current  configuration without a problem using SSH.  How do I troubleshoot this?

 

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