Since our WPM is integrated to npm and other modules, I created an account in SolarWinds web console with limitation in terms of NODEs, workstation locations, and transactions. Now upon testing this created account, from the home tab everything is work fine. But when I clicked the Web Tab, I got an error "Error: A query to the SolarWinds Information Service Failed".
Is there any hotfix for this? or any fixed solutions for this please? Btw, I remember that I also installed the hotfix for the Manage transaction A query to the SolarWinds Information Service Failed in Manage Transaction Monitors and it fixed my issue.
I also noticed, that all accounts with account limitations (no admin rights) and with WPM tab in which are working before are now getting an error upon clicking the WPM tab.
I created the case for this issue, but unfortunately the Engineer is located in SG. And I already informed her about my working schedule which is opposite on her time upon updating her that I uploaded the diagnostic files that I know that she will ask these and to speed up the resolution. But then, I received "Are you working during US time I can see you are replying around 3:00 AM Manila time, let me know so I can transfer your case to them."
