- What was life like before using SolarWinds? (Include what you were using and why you decided it was time for a change) We were using an in-house coded work order system. The interface was clunky and there was little detail available for all the work orders submitted. Once we found out the employee who coded it was leaving, we began to look for other solutions for help tickets.
- Which SolarWinds product(s) saved your bacon? Web Help Desk
- Did you consider other options, and why did you choose SolarWinds? We first looked into creating a work order system through Microsoft Sharepoint, but it turned out to be more than we were willing to do. We researched several help desk options until we came across Web Help Desk. The features that it offered and the low costs sold us immediately.
- How has life been since you've rolled out SolarWinds in your environment? It took a little getting used to at first, but everything has been running amazingly smooth for about a year and a half now. We've customized it to make it easier for the clients to submit help tickets, and being able to track the statistics of everything has been awesome.
↧
Solarwinds to the Rescue
↧