What was life like before using SolarWinds? (Include what you were using and why you decided it was time for a change) We were using Microsoft Remote Desktop to provide remote support. The problem with this was that it logs out the user sitting in front of the screen.
Which SolarWinds product(s) saved your bacon? DameWare
Did you consider other options, and why did you choose SolarWinds? We considered using TeamViewer Premium, but DameWare seemed to be a better fit within our organization, offered better options, and was cheaper.
How has life been since you've rolled out SolarWinds in your environment? DameWare allows us to save time by being able to remote in, instead of physically visiting the location, all while allowing the customer to see what we are doing. It also integrates very well with our Active Directory environment. Needless to say, I plan on being a DameWare customer for life!