Hi,
I'm trying to set up the email portion of the Web Helpdesk and I seem to be running into a few issues. I cannot get the reply to email to add a note onto the ticket. It's a possibility that the emails aren't set up properly. Do the Outgoing and Incoming mail accounts need to be different from each other? I currently have them both set to the same distribution list and I was unsure if it has to be simply an email address instead of a DL in the first place.The orbs beside the emails are filled red instead of green so I assume something is wrong here. Thanks for any help with this.