I am in the process of installing SolarWinds Web Help Desk 12.3.0 on a VM server for test purposes. I am trying to connect to an external SQL Server 2012 database which is a named instance. I already created a SQL Server user account in the new database and validated that I can log in to the test database using the SQL Server Mgmt Studio. When I try to configure the database connection in SW WD to point to the external instance, I get errors related to user login info incorrect. I have tried this several times and no success. Does the database user need to have any special roles? At one point I gave the db user SysAdmin role just to see if I am able to at least connect, but was not successful. Any help in appreciated.
Best Regards,
Krishna