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Having troubles deploying the agent

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So I got all the ports opened needed for a remote deployment of the agent. Tried multiple times to install the agent and all failed. I was doing this with autoselect chosen for the monitoring mode.

 

Finally got my supervisor to reboot the box and tried again and to my dismay it still would not install. I then got the idea to try passive since it kept selecting active. It installed in a very short period of time. So then to verify my hypothesis i uninstalled and tried to install it in active mode. It failed. I am using the built in admin account info to do the install. I do not have access to the box since I am just an intern but I just can't figure out why it would install in passive mode but not active mode. Any insight would be greatly appreciated.


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