I am curious how other folks out there are managing their alerts in a NOC environment?
I need a way to do the following...
- Present my alerts in such a way that they are obvious to my NOC Techs
- Provide a way to track how the alert was handled
- Provide a way to track who handled the alert for accountability
I know that NPM has an Alarm acknowledgment mechanism but that only accounts for Advanced Alerts, not alerts generated by Syslog and Traps. I would prefer a consolidated "ALARM" interface through which to aggregate all alerts and manage then in once place that provides all of the things listed above on my bullet list. I am considering sending all of my alerts to our ticketing system to achiveve this.
What are other folks out there doing to accomplish this, I would love to hear from you!