For non-HTML formatted email, the formatting got kind of screwed up, see the image below, the information in brackets is contained usually in one line, now there's hard returns in between them, causing multiple lines. Also, before upgrading to 12.3, non-HTML formatted email has the word "TICKET" in capitals at the bottom, and I put in a call to Solarwinds support and they told me to upgrade to 12.3, but that didn't fix the issue, the word "TICKET" in caps is still at the bottom (we checked all footer settings and labels, it's not in there).
