We are using version 11.2.1 x64
Several months ago, we replaced one of our techs with another person. The old tech still remains as a user in the system. However, every time a ticket is created, they still receive an e-mail notification. I've scoured the setup and cannot find any references to him in tech, tech groups, etc. Does anyone have any ideas on how to remove him or any experience with this? My next thought was to dive (SQL 2008) into the database but I'm not sure where to look.
Thanks,
George