Has anyone else had issues with agents following an upgrade to SAM 6.2.3?
One particular install I've been working on went from SAM 6.2.1 and NCM 7.4 to SAM 6.2.3 and NCM 7.4.1, then we put NPM 11.5.3 on top of that. The install seemed to go fine, no errors during the Config Wizard, and the web console loaded fine after each install. Things went downhill from there:
- None of the agents are returning any data (working previously), approximately 623 agents.
- The Orion Module Engine service is crashing every 30-45 minutes - potentially related to the above
- Approximately 2,800 Cisco devices showing Hardware Health is "Unknown" even though Hardware Health polling for these nodes is disabled. This is confirmed via List Resources as well as Manage Pollers. Assume this is from putting NPM on top of an existing NCM/SAM install and enabling hardware health polling (along with VLAN polling, routing polling, etc).
I presume the agent version would be the same regardless of which module I upgraded above as they were all released same day.
Currently have a case open with SolarWinds support but thought I'd post this while waiting for an AE. Case # 934710.
We will give support a bit of time to analyse and hopefully come up with a fix/solution but we have a database backup and server snapshot we can roll back to if it doesn't look likely.