Web Help Desk IT Asset Library
We have a need to lend out IT assets daily. We currently keep track of these borrowings on paper. This is not ideal so we are in the process of finding software to replace the paper. We just need a...
View ArticleHow to Disable temp/power sensors on Network Devices
Hello Everyone I was wondering if anyone knew how I can disable Temp/Power Sensors on Network Devices in Orion, without Disabling the whole device. This is becoming a pain because I constantly getting...
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Reference for SWQL Studio versus SWQL Custom Query Resource?
Hello all,I was wondering if anyone has created a thread that documents all the pitfalls when trying to use the SWQL Custom Query Resource as compared to SWQL Studio? I have seen several good threads...
View ArticleRogue APs Seen on LAN
Hello there. I have been searching for nearly a year to figure out how to do this and no one seems to have solved it yet. We have a Cisco AP controller that is feeding NPM "Rogue APs" This is great...
View ArticleDisconnecting LDAP
We were wondering what would happen to all the existing clients/customers/users in our WebHelpDesk data base if we turn off the LDAP connection. We discovered that our organization's policies will not...
View ArticleFlashing status icon
Hi all, I hope you are well is it possible to have a flashing status icon in a NOC, lets say maybe when an object is down and we have red light flashing on/off representing that object being down....
View ArticleIssues with agents following upgrade to SAM 6.2.3?
Has anyone else had issues with agents following an upgrade to SAM 6.2.3? One particular install I've been working on went from SAM 6.2.1 and NCM 7.4 to SAM 6.2.3 and NCM 7.4.1, then we put NPM 11.5.3...
View ArticleInstall LEM agent on RHEL 6
Can anyone help with this error? [root@centrify solarwinds]# ./setup.binPreparing to install...Extracting the JRE from the installer archive...Unpacking the JRE... gzip:...
View ArticleWhen will T-shirts be delivered?
Hello there, i have fulfilled the requirements for the "IT is your destiny" mission and have not got any notification regarding the delivery of free T-shirts.Can anyone provide more information on...
View ArticlenDepth Searches very slow and time out
I am having consistent problems with slow nDepth searches that often timeout on one of my LEM appliances. I have called SW Support and thus far they haven't been able to find anything wrong with my...
View ArticleAll Ip Adresses field showing legacy Ip Address
in a nutshell we were monitoring all our network devices using a polling ip of 10.10.10.xx. We created a new VLan and added ip addresses 10.10.220.xx to all the switches, we then removed the old ips....
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NPM
I have had NPM for a few months now and after using the software for a while I feel like I am not using it to its full potential. It seems there may be some features I am missing or different aspects...
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How do you use multiple choice and popup menu on the Ticket Custom fields?
I can't figure out how to make multiple choices or popup menu options appear for the end users to select an answer.
View ArticlePermissions to view a map in Solarwinds
Hi We have a new service desk tool which we are looking to add a Solarwinds map into (to show system availability). The problem is if the users of the service desk tool does not have permissions...
View ArticleGrant access to SRM admin
I have SRM 6.2 installed on the Orion/SAM 6.2.2 box. Is there a way to grant access to storage admins more rights to manage SRM settings (Admin > Settings > SRM Settings) without giving out...
View ArticleNimble Array MIBs/OIDs
I am trying to use some basic monitoring to for our Nimble storage SAN arrays. I know NPM isnt the best tool for this. SAM would be better, and SRM would be best (although SRM doesnt support...
View ArticleRemediation Scripts using Variables from Inventory
Hello All, I'm new to scripting within NCM and I'm wondering if someone can help me out: I want to use a remediation script to deploy an ACL to a Cisco router. One line of the ACL contains an entry...
View ArticleReport Writer Issue
Community, Im facing a strange issue wherein when I preview a report from report writer, it returns different values than when i run the same exact report from the web console. I created the report and...
View ArticleDPA Notification Policy
Can someone please explain the difference between the different Notification Policy options for alerts in Solarwinds Database Performance Analyzer? I see "Notify when level is not normal", "Notify...
View ArticleA Sweetheart Deal - 1000 Thwack Points!
If you use NCM and NPM, then earn a quick 1000 thwack points by telling me how you use them in your organization. I am especially interested in hearing stories on how you might be using NCM and NPM...
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