Can someone explain the options for Rule Triggering when creating an action rule? Was working to build a rule to close stale tickets, not updated by client in 2 weeks and the rule was closing tickets added as new.
Thanks
Can someone explain the options for Rule Triggering when creating an action rule? Was working to build a rule to close stale tickets, not updated by client in 2 weeks and the rule was closing tickets added as new.
Thanks