LEM agent question
Does the spop.conf query its info directly from a file on the LEM box? For some reason when installing the agent on a brand new machine the spop.conf is populating with the old appliance IP address....
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How can I link to a particular Request Type form?
My institution has been using Web Help Desk for several months now and the self-service ticket is great but for one thing: clients have to browse through the request-types to find the correct type and...
View ArticleReport for Average Utilization by Time of Day
I'm having a heck of a time trying to figure this out. I need to create a report that I can run monthly that will average out the utilization by hour of day. I know that I can create a report that...
View Articlegetting HTTP 404 error after v1.1 upgrade
After upgrading to v1.1 I'm getting an HTTP 404 error with this message - The requested resource is not available. This is when I connect to the user web page. I can connect to the admin web page ok....
View ArticleQuestion on the AppInsight for SQL
Just installed the SAM 6.0 update a couple of days ago. We noticed a lot of alerts being logged as triggered for the new alert of AppInsight for SQL: Alert me when my database file is running low on...
View ArticleWhy Didn't We Know About This?
Those six words can make you shudder. When they are the only text in an email below a link leading to a story about a zero-day exploit or a news flash on CNN talking about stolen personal information...
View ArticleCan I use variables in execute command scripts?
Hi,I would like to create the following script and execute it via scheduler: After logging into a switch, the script should execute the command >show timeand then place the output (i.e. "Wed 8/19/13...
View ArticlePostCast Server - Local mail server not working with SAM
Hi, I have been using a program called PostCast Server to serve as a local mail server as to not rely on a remote mail server to send out emails. However, yesterday afternoon I upgraded to SAM 6.0 and...
View ArticleQuestion about NCM admin tasks requiring Win32 access
I attended today's during which NCM v7.2 was announced. I know that the job scheduler is moving to the web UI. However, I would like to know which NCM admin tasks will still require Win32 (RDP)...
View ArticleQuestion about of supported devices in NCM v7.2
I read the NCM Admin guide but could not find a list of supported devices. Now, I know that NCM supports Cisco and Juniper devices, but I would like to know if there is a document listing specific...
View ArticleDoes a licensed copy of CatTools 3.2.15 qualify for an upgrade?
I have a licensed copy of CatTools version 3.2.15. Is there a newer version I can upgrade to that will recognize and use my existing license?
View ArticleWhen monitoring multiple sites, how do you handle the collection of data...
This is tied in to my last post "Do you prefer agentless or agent-based monitoring? Are there situations where you prefer one over the other?" I prefer agent-based solutions for monitoring to get...
View ArticleNeed some help with AD group auditing
I'm using the built-in templates for monitoring group changes in AD. In this example, I'm monitoring a group creation event. Here is what my rule looks like. It fires correctly but the information in...
View ArticleRule Triggering for Actions
Can someone explain the options for Rule Triggering when creating an action rule? Was working to build a rule to close stale tickets, not updated by client in 2 weeks and the rule was closing tickets...
View ArticleNPM 10.1.2 Not detecting interfaces
I am able to connect to my Cisco devices using SNMP but am unable to monitor the interfaces. Sometimes it won't even detect my devices and it throws this error "The file...
View ArticleModify a top ten display to include a downtime count
Hello! I would like to modify the realtime displays of any node that may be down to include a 'downtime counter' so that in once quick glance not only am I seeing the node down, I'm seeing how long it...
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Why is Thwack called *Thwack*?
I was asked the other day "Why is Thwack called *Thwack*?" I told them, it just is, now go away! Seriously, anyone know the answer?
View ArticleTell us your "Unknown" devices!
Sometimes devices show up in Orion as "unknown". Those devices need to be added to our SysObjectID database. We know about lots of them, but we'd like to hear which items you need. We...
View ArticleImported Nodes SNMPv2 get discovered SNMPv1 not
Hi Folks, when I add nodes through a script and tell it to use SNMPv1 they are not being fully discovererd by Orion (OID etc. is missing)when adding Nodes with SNMPv2 this works like a charm. Any...
View ArticleNPM 10.2 to 10.6 MIB
Good day fellas! We are currently @10.2 right now and are planning to have an upgrade next month. My question is do we still need to get the MIBs of Nexus and F5 devices for compilation of Solarwinds...
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