Our company has just purchased Web Help Desk and I have been tasked with delivering the training to our analyst and support staff.
I have had a look around the forums and blogs for a any guides, document, how to's etc on how to use the tool once it has been rolled out but nothing has jumped out at me.
Does any one have, or can any one point me in the direction of some useful guides for the above purpose please.
I would be most grateful as this will make my next few weeks much smoother.