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Customize FAQ's in Web Help Desk

Is there any way to import a Word doc file or a pdf file into Web Help Desk? If so this would be greatly appreciated, so that I don't have to recreate all my How To documents over from scratch.

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Firewall devices within a network map

Do any of the solarwind products have the capability to discover and map firewalls and place the in a network map?  I know many products will give us node-switch, switch-switch,...

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Gartner report

I've used End User Experience tools in the past (Compuware Vantage) and have tested other products Quest Foglight, CA APM.  These products are all in the Gartner Magic Quadrant.  Where does the...

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ipMonitor - Can you have a device alert, but not show on the screen?

I use our ipMonitor servers to monitor devices for other groups. I would like to have those devices send alerts, but I do not want to see them on my main NOC screen. Is this even possible? I have been...

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Object not captured

I just setup Alert Central to work with my NPM.  I am sending my NPM alerts to a dedicated mailbox on my Exchange server.  I went through the setup wizard on Alert Central to configure everything.  All...

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Custom WCF Performance Counters Templagte For SAM

Wondering whether there is a template that covers all the counters and instances of Win2k 8 64 bit r2 server specifically, pertaining to the following:ServiceModelEndpoint 4.0.0.0ServiceModelOperation...

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Assistance with SWQL Query for Node UP/SNMP DOWN

There is a great thread that pointed out the lovely way that one can monitor where SNMP is failing by utilizing the max DateTime from the CPULoad metrics - this is far nicer than expending monitors for...

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NCM 7.3.1 Additional Poller installation process

Background: Our SolarWinds installation has a primary SolarWinds server (IIS/poller), two pollers, and our database server.  I've recently upgraded our primary installation to NPM 11.0.1, and NCM...

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Books: Learning Wireshark...

I'm looking at two books right now, and I need to know which is better: "Practical Packet Analysis: Using Wireshark to Solve Real-World Network Problems (2nd Edition)"-- Chris SandersOR"Wireshark (R)...

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FTP Voyager connection

Trying to log in to FTP Voyager.  Will not connect.  What am I doing wrong?  Have tried everything.

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pause or stop Solarwinds while in maintenance?

A quick search didn't produce a quick answer: if I intend to do firmware, driver, Windows updates that will require a restart or two on the Solarwinds server, how do I pause the thing, i.e. stop...

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How to Monitor FTP client login availability via FTP user login monitor.

I have a FTP set up where in clients login via FTP port 21 and user name and password. I want to set up a monitor where in I can monitor the FTP availability using credentials to check the same.Can we...

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NPM 11.0.1 - Link Utilization / Bandwidth issues

When i select the option for Link Speed or Link Utilization, most of the links between my nodes show up as "Down Status". There are a handfull of nodes (maybee 7 or 8 out of around 400) where the link...

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Do I need the "Network Connections" service to be running?

most of my newer servers (2012 and 2012 R2) have the "Network Connections" service set to "Manual".  I am assuming this is the default, since I never changed it.  The "Windows Server 2003-2012 Services...

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WSUS on Server 2008

I have a 2008 server configured with WSUS. I have a number of Windows 7 clients that will not check in and these clients report the Last Status as "Not yet reported." I have found documentation that...

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Custom Alerts for DB2 per database (not instance)

If I create a custom alert for DB2, how do I get the actual Database Name (not the Instance) returned with the results? A DB2 Instance can have multiple databases defined (especially in our Test...

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hello everyone i am a newbie i have a doubt in licenses with SLX what is...

hello everyonei am a newbie hereAs my organization is purchasing a new SLX  license and i need to know What is standard polling throughput  in SolarWinds Network Performance Monitor SLX (unlimited...

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Where do I put login credentials for configuration management?

I just Installed Solarwinds (Love it) and I cannot seem to find where to configure login credentials for configuration management.  Help?

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Automated Phone Call Based on Specific Alert Criteria

Community, We are looking for a way to add additional alerting capabilities on top of what we already have.  After hours, we have an answering service that handles calls directly into our NOC....

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hello how to configure solar winds to get logs in a log file can any one...

hi   i am unable to get the logs from solar winds  to a text file  using advance manage r can anyone help  me how to  do it no pdf  please

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